Privacy Policy

When you interact with our website or speak to our travel specialists, we may collect personal details necessary to provide you with travel quotations, reservations, and customer support. This information may be requested when you:

• Submit an online flight enquiry, instant quote request, or callback request.
• Purchase or reserve an airline ticket or holiday service with us.
• Subscribe to our newsletters, unpublished fare alerts, or seasonal discounts.
• Participate in customer feedback surveys or promotions.
• Apply for a job vacancy or contact our customer relations team.

Information collected typically includes passenger names, contact numbers, email addresses, postal addresses, dates of birth, passport information (where required by airlines), and payment details.

We use the personal information you supply strictly for legitimate commercial and travel operational purposes:

2.1 To process, administer, confirm, and account for your airline ticket bookings and reservations.

2.2 To communicate flight schedule changes, gate updates, airline notices, and urgent operational travel advisories.

2.3 To respond to your customer service queries, refund requests, and support calls.

2.4 To comply with legal obligations, civil aviation regulations, border security mandates, and accounting laws.

When you make a reservation or book a flight with us, we use your details to generate your booking confirmation, process ticketing with operating airlines, and issue your electronic tickets.

Upon completing your booking, we will transmit a booking confirmation and payment receipt to your email address. Our agents may also contact you by telephone or messaging if additional information (such as passport expiry or visa confirmation) is required by the carrier.

When you submit a quote request via our search forms or telephone desk, we use the route, passenger count, and dates to search unpublished GDS consolidation fares. A specialist may reach out by email, telephone, or WhatsApp to present the lowest available airfares.

If you register to receive flight deals and seasonal promotions, you consent to our sending you relevant travel offers. You retain full control to unsubscribe at any time using the one-click unsubscribe link at the bottom of any marketing email, or by contacting our team.

It is our highest priority to safeguard your data. We implement industry-standard technical and operational security measures, including 256-bit SSL encryption, firewalls, and restricted administrative access to prevent unauthorised data loss or access.

To deliver your travel booking, we must share relevant passenger information with third-party service providers, including operating airlines, global distribution systems (GDS), hotel providers, and border control agencies.

Some of these suppliers may be located outside the United Kingdom or European Economic Area (EEA), in countries where your flight operates. We ensure all data transfers adhere to appropriate safeguards under the UK Data Protection Act.

When you navigate our website, our servers may automatically log non-personally identifiable technical information, including your IP address, browser type, device type, screen resolution, and referring pages. This data is used solely to maintain site speed, security, and search performance.

Under UK data protection law, you have rights including:

• Right of Access: Request a copy of the personal data we hold about you.
• Right to Rectification: Request correction of inaccurate information.
• Right to Erasure: Request deletion of your personal data where retention is no longer legally required.
• Right to Restrict Processing: Request suspension of data processing in certain circumstances.

For any inquiries regarding this policy or your personal data, please contact us:

Data Protection Officer
COMFY TICKETS LIMITED (t/a MyDream Flight)
39 Springdale Avenue, Huddersfield, HD1 3NQ, United Kingdom
Email: info@mydreamflight.co.uk
Telephone: 020 3950 2790