Terms and Conditions

1.1 The website www.mydreamflight.co.uk is operated by COMFY TICKETS LIMITED, a company incorporated in England and Wales.

1.2 Company Number: 11074842.

1.3 Registered Office:
39 Springdale Avenue
Huddersfield, HD1 3NQ
United Kingdom.

1.4 MyDream Flight is a trading website operated by COMFY TICKETS LIMITED.

1.5 References to 'MyDream Flight', 'we', 'our', and 'us' mean COMFY TICKETS LIMITED.

1.6 References to 'you', 'your', 'customer', 'passenger', and 'Lead Passenger' mean the person making the booking and all passengers included within the itinerary.

1.7 COMFY TICKETS LIMITED acts as an independent travel agent and intermediary.

1.8 Unless confirmed otherwise in writing, the contract of carriage is between the passenger and the operating airline or supplier.

MyDream Flight arranges bookings on behalf of airlines and travel suppliers. Airline tickets are issued subject to the airline's Conditions of Carriage.

MyDream Flight does not control airline schedules, aircraft, seating, baggage policies, or operational decisions, and will provide reasonable assistance where changes or disruptions occur.

A booking becomes confirmed once the customer authorises the booking and the agreed deposit or full payment is received.

Customers may receive a Booking Confirmation & Payment Authorisation before payment and are responsible for checking all details thoroughly. Tickets are regarded as issued once an electronic ticket number (e-ticket) has been generated.

Airline fares, taxes, and supplier charges may change before ticket issuance. The Total Booking Price includes airline fares, airport taxes, and supplier charges together with MyDream Flight booking, administration, and service charges.

Prices become fixed only after formal customer authorisation, cleared payment, and successful ticket issuance by the operating carrier.

Full payment is required before ticket issuance unless an instalment or deposit arrangement has been expressly agreed in writing.

Any outstanding balance must be paid by the due date specified within the Booking Confirmation & Payment Authorisation.

A deposit secures a reservation request only and does not guarantee fare, taxes, availability, or immediate ticket issuance.

If the remaining balance is not paid by the agreed due date, the booking may be cancelled. Where a booking is cancelled before ticket issuance, MyDream Flight may deduct booking, administration, and service charges of up to £100 per passenger together with any disclosed non-refundable supplier or payment processing charges.

7.1 Requests to amend a booking, including changes to travel dates, flights, destinations, or passenger details, are subject to the applicable airline fare conditions, supplier policies, and seat availability.

7.2 Before ticket issuance, the original fare may no longer be available and any revised booking will be subject to the fares, taxes, and supplier charges applicable at the time of the requested change.

7.3 After ticket issuance, changes remain subject to the airline's fare conditions, any applicable fare difference, and any agreed change/reissue charge shown within the Booking Confirmation & Payment Authorisation.

7.4 Some airline tickets are issued under restricted promotional fare conditions and may not permit changes under any circumstances.

7.5 Acceptance of a change request does not guarantee availability until formally confirmed by the operating airline or supplier.

8.1 Requests such as seat selection, special dietary meals, bassinets, wheelchair assistance, additional baggage, priority boarding, and lounge access are treated as special requests only.

8.2 These ancillary services are controlled exclusively by the relevant airline, airport authority, or third-party supplier.

8.3 MyDream Flight will use reasonable efforts to communicate such requests but cannot guarantee their availability.

8.4 Additional ancillary fees may apply as determined by the airline or supplier.

9.1 Airlines may amend, delay, reroute, or cancel flights for operational, commercial, weather, safety, or regulatory reasons beyond MyDream Flight's control.

9.2 Where this occurs, available options will be determined by the airline or supplier in accordance with their Conditions of Carriage and applicable passenger rights legislation.

9.3 MyDream Flight will provide reasonable assistance in communicating with the airline but cannot determine refund eligibility, compensation, or alternative travel arrangements independently.

10.1 Customers must provide accurate telephone numbers, email addresses, and postal addresses, and promptly notify MyDream Flight of any updates.

10.2 Airlines may communicate directly with passengers regarding schedule changes, gate changes, and operational updates following ticket issuance.

10.3 MyDream Flight cannot be held liable for failure to receive communications issued directly by airlines or suppliers where incorrect details were supplied.

11.1 Customers are solely responsible for ensuring all passengers hold valid passports, electronic travel authorisations (such as ESTA/ETA), entry visas, transit visas, health/vaccination documentation, and any other required paperwork for their itinerary.

11.2 Failure to present required documentation may result in refused boarding, refused border entry, or missed travel.

11.3 MyDream Flight accepts no responsibility or financial liability for losses arising from incomplete, incorrect, or expired travel documentation.

12.1 Where a customer chooses to cancel a booking, the applicable fare conditions accepted within the Booking Confirmation & Payment Authorisation will strictly apply.

12.2 Where cancellation is permitted, the cancellation/refund charge accepted by the customer within the Booking Confirmation & Payment Authorisation will apply.

12.3 The cancellation/refund charge may include applicable airline cancellation fees, supplier deductions, and MyDream Flight administration charges.

12.4 Where a booking is sold on a non-refundable basis, no refund will be payable except where expressly permitted under the applicable fare conditions or required by law.

13.1 Certain airline tickets are issued under promotional, restricted, or non-refundable fare rules. The applicable fare conditions will be shown within the Booking Confirmation & Payment Authorisation.

13.2 Where a ticket is issued on a non-refundable fare, no refund of the ticket value will be available following voluntary cancellation unless expressly permitted under the airline's rules or mandatory consumer protection laws.

13.3 Where permitted by the airline or supplier, unused government or airport passenger taxes may be refundable, subject to airline administrative recovery charges.

13.4 Any approved refund will be processed in accordance with the applicable fare conditions and these Terms & Conditions.

14.1 Electronic Miscellaneous Documents (EMDs), travel credits, or airline vouchers remain subject to the terms and expiration policies specified by the issuing carrier or supplier.

14.2 Any goodwill credit or voucher issued by MyDream Flight cannot be exchanged for cash, is non-transferable, and may only be applied towards future bookings made through MyDream Flight.

14.3 Unless confirmed otherwise in writing, goodwill vouchers are valid for 12 months from the date of issue.

15.1 Customers are strongly encouraged to obtain comprehensive travel insurance immediately upon booking.

15.2 Suitable travel insurance should include cover for cancellation, medical emergencies, emergency repatriation, baggage loss, flight delays, and personal liability.

15.3 MyDream Flight does not provide regulated insurance advice and accepts no responsibility where suitable insurance is not obtained by the traveller.

16.1 Where an ATOL-protected flight or flight-inclusive package is purchased, customers will receive an official ATOL Certificate.

16.2 The ATOL Certificate identifies the protected travel services and the licensed organiser responsible for providing financial protection.

16.3 ATOL protection applies in accordance with the Civil Aviation Authority's (CAA) ATOL Scheme regulations and does not determine airline operational decisions or individual ancillary service disputes.

17.1 The Booking Confirmation & Payment Authorisation, e-ticket receipts, and written correspondence issued by MyDream Flight constitute the official record of your booking.

17.2 Customers should not rely solely on verbal telephone discussions where those statements contradict written booking documentation.

17.3 Customers must notify MyDream Flight promptly if any booking information appears incomplete or incorrect.

18.1 MyDream Flight is responsible only for the travel agency booking services it expressly agrees to provide.

18.2 MyDream Flight is not liable for the operational performance of flights or travel services provided by operating airlines or third-party suppliers.

18.3 Nothing in these Terms & Conditions excludes or limits liability where such limitation is prohibited by applicable law (such as death or personal injury caused by our direct negligence).

18.4 Claims relating to flight carriage, delays, or lost luggage are governed by the operating airline's Conditions of Carriage and applicable international conventions (e.g. Montreal Convention).

19.1 Airlines, airports, ground-handling contractors, and external travel suppliers operate independently from MyDream Flight.

19.2 Services including seat assignment, meals, baggage handling, lounge access, mobility assistance, and onboard amenities are provided directly by the relevant operating airline or supplier.

19.3 MyDream Flight may assist with submitting requests relating to third-party services but cannot guarantee their availability, quality, or delivery.

19.4 Complaints relating directly to third-party services must be addressed to the responsible operating airline or service provider.

20.1 Operating airlines may alter schedules, aircraft equipment, routes, departure terminals, baggage allowances, and seating configurations without prior notice.

20.2 MyDream Flight does not control airline or airport operations and is not responsible for decisions made by airlines, civil aviation authorities, or border control agencies.

20.3 Where an operational change affects your journey, MyDream Flight will provide reasonable assistance based on the remedies made available by the airline.

20.4 Any entitlement to rerouting, refunds, vouchers, or statutory compensation is governed by airline tariffs and statutory passenger rights (such as UK261).

21.1 Customers must review all booking documents carefully upon receipt, including passenger names, passport numbers, dates, itinerary details, payment schedules, and fare conditions.

21.2 Customers must notify MyDream Flight immediately if any passenger spelling or travel detail is incorrect.

21.3 The Lead Passenger accepts responsibility for ensuring all travellers included within the booking receive the relevant itinerary updates and requirements.

21.4 Customers are responsible for complying with airline check-in deadlines, arriving at the airport with sufficient time (minimum 3 hours for long-haul), and monitoring flight status prior to departure.

22.1 The Booking Confirmation & Payment Authorisation forms an integral part of the contractual agreement.

22.2 By signing, paying, or electronically accepting the Booking Confirmation & Payment Authorisation, the customer confirms full acceptance of passenger details, itinerary, Total Booking Price, payment schedule, and these Terms & Conditions.

22.3 MyDream Flight may retain electronic audit records relating to the booking, including electronic signatures, timestamps, IP addresses, recorded communications, and ticketing logs.

22.4 These records may be utilised to verify bookings, investigate inquiries, and respond to payment disputes.

23.1 Customers wishing to raise an enquiry or complaint regarding our agency booking services should submit details in writing as soon as reasonably possible.

23.2 The submission should include your booking reference, passenger names, travel dates, and relevant supporting evidence.

23.3 Where an issue relates to the in-flight experience, baggage handling, or airport operations, customers may also be required to submit claims directly to the operating airline.

23.4 Nothing in this clause limits statutory rights or remedies available under applicable consumer protection legislation.

24.1 These Terms & Conditions, together with the Booking Confirmation & Payment Authorisation, payment receipts, fare conditions, and electronic tickets, form the entire agreement between the customer and COMFY TICKETS LIMITED.

24.2 Customers confirm they have not relied upon any verbal statements inconsistent with written booking documentation.

24.3 If any provision is deemed unenforceable or invalid by a competent court, the remaining provisions shall continue in full legal force and effect.

24.4 These Terms & Conditions are governed exclusively by the laws of England and Wales.

24.5 Any legal dispute shall be subject to the jurisdiction of the courts of England and Wales, subject to mandatory consumer rights applicable in your jurisdiction of residence.